At Catering Care, we are committed to delivering exceptional service and premium quality—whether it’s through our catering offerings, hospitality services, or training programs. Each item on our menu and every service we offer is carefully curated and tested to meet high standards of hygiene, taste, presentation, and professionalism.

No-Refund Policy (General)
We follow a strict no-refund and no-return policy once an order or booking is confirmed, except in the case of a proven issue. Due to the perishable and personalized nature of food and catering services, cancellations or returns are generally not possible after the order has been prepared or dispatched.

100% Refund Guarantee – In Case of Food Quality Issues
Customer satisfaction is at the heart of everything we do. If you receive food that is:

• Stale or spoiled
  
• Incorrectly prepared or different from the confirmed menu
  
• Delivered in an unhygienic or damaged condition
  

Not up to the expected standard of taste or quality
You are entitled to a 100% refund—no questions asked. We take such matters seriously and treat every concern with urgency.

• To initiate a refund for food-related issues:
  
• Please notify us within 2 hours of delivery or consumption.
  
• Share clear photos and a brief explanation of the issue via email or WhatsApp.
  
• Our team will verify and process the refund promptly after confirmation.

Feedback Matters
We appreciate customers who help us maintain our service standards. Any verified complaint that helps us improve will also be acknowledged with gratitude—and in some cases, a small token of appreciation or service credit.

Exclusions

• Refunds will not be entertained for:
  
• Personal taste preferences unless quality issues are proven.
  
• Delays caused by third-party delivery partners beyond our control.
  
• Orders placed with incorrect details provided by the customer.

Contact Us
For refunds, complaints, or feedback, reach out to us at:
Email: cateringcare@gmail.com
Phone: +91-9810006932
Address: Building No. 4, ATS Pristine Sector 150, Uttar Pradesh - 201301